1. Information We Collect

We collect information when you:

• Place an order or make an inquiry.

• Contact us via WhatsApp, phone, or email.

• Book services such as boarding or grooming. Details collected may include your name, contact number, address, and order details.

2. How Your Information Is Used

Your information is used to:

• Process orders and arrange delivery.

• Confirm service bookings.

• Provide after-sale support and care guidance.

• Improve user experience and customer service.

3. Communication

By contacting us or placing an order, you agree to be contacted via WhatsApp, call, SMS, or email regarding your order, service booking, or support request.

4. Data Protection

We do not sell or share your personal data with third parties, except delivery partners or service providers directly involved in fulfilling your order. All shared data is limited to what is necessary for service completion.

5. Payment Security

Payments made through secure channels are processed via trusted UAE-based or international gateways. We do not store your full payment card details on our system.

6. Cookies and Website Tracking

The website may use basic cookies to improve browsing and personalize your shopping experience. You can disable cookies through your browser settings at any time.

7. Third-Party Links

DubaiBirds.ae may contain links to external sites. We are not responsible for the content or privacy practices of those platforms.

8. Data Retention

We keep order and service records for support and legal purposes. You can request basic data removal for marketing communication at any time.

9. Your Rights

You may request:

• To update your personal information.

• To stop receiving promotional messages.

• To inquire about how your data is used.

10. Updates to Policy

DubaiBirds.ae may update this Privacy Policy from time to time to reflect changes in services or legal requirements.