Your bird's health is our top priority. Every bird sold by Dubai Birds undergoes rigorous health screening to ensure you receive a healthy, vibrant companion.
Our Health Promise
Every bird sold by Dubai Birds:
Undergoes a thorough veterinary examination by a certified avian specialist
Receives a health certificate documenting the bird's condition at time of sale
Is screened for common avian diseases including Psittacosis, PBFD, and Polyomavirus Is monitored for behavioral wellness and signs of stress
Has been quarantined and observed for a minimum period before sale
7-Day Health Guarantee
We provide a comprehensive 7-day health guarantee on all birds. If any pre-existing health issue manifests within this period, we will:
1Cover veterinary costs for diagnosis and treatment at our partnered avian clinic
2Provide a replacement bird of equal species and value if treatment is not viable
3Offer a full refund as a last resort if no suitable replacement is available
What's Covered
Pre-existing illnesses not detectable at the time of sale
Congenital conditions that emerge within the guarantee period
Parasitic infections present before purchase
What's Not Covered
Injuries caused after delivery (accidents, other pets, mishandling)
Illness caused by improper diet, housing, or care
Stress-related issues caused by environmental factors in the buyer's home
Birds that have been exposed to other unquarantined birds after purchase
How to Make a Claim
1Contact us immediately via WhatsApp at +971 56 297 7042
2Describe the symptoms and provide photos or video if possible
4Share the vet report with our team
5We will respond within 24 hours with next steps
UAE Veterinary Standards
All health checks are conducted in accordance with UAE Ministry of Climate Change and Environment (MOCCAE) standards. Our partnered veterinarians are licensed by the relevant emirate authorities and specialize in avian medicine.
CITES Documentation
For species listed under the Convention on International Trade in Endangered Species (CITES), we provide full traceability documentation including:
CITES permits and certificates where applicable
Breeder identification and origin documentation
Import permits issued by MOCCAE
DNA certificates for species identification
Ongoing Health Support
Our commitment doesn't end at 7 days. We offer:
Lifetime care advice – Diet, behavior, and health guidance anytime
Vet referrals – Access to our network of avian veterinarians across the UAE
Diet plans – Species-specific nutrition recommendations
Behavioral support – Help with training, socialization, and common issues
