Terms & Conditions

1. General Information

DubaiBirds.ae operates as an online platform selling exotic birds, cages, accessories, and bird care services within the United Arab Emirates. By using this website, you agree to follow the terms listed on this page. These terms are governed by the laws of the United Arab Emirates, including Federal Law No. 15 of 2020 (Consumer Protection Law).

2. Eligibility to Purchase

By placing an order, you confirm that:

• ✓You are legally allowed to own the bird species under UAE law, including compliance with CITES regulations for protected species.
• ✓You are at least 18 years old or have the consent of a legal guardian.
• ✓You understand the care requirements of the species you are purchasing.
• ✓You will comply with UAE Federal Law No. 16 of 2007 regarding animal welfare.

3. UAE Pet Ownership Regulations

The UAE has specific regulations regarding exotic bird ownership:

• ✓CITES-listed species require proper documentation and import permits from the Ministry of Climate Change and Environment (MOCCAE).
• ✓CITES documentation is provided where applicable. A health certificate is provided where one is already on file for the bird; if it isn't, we can arrange one through a vet partner on your behalf, at your cost.
• ✓Under UAE Federal Law No. (5) of 2025, in force since 1 January 2026, CITES-listed species cannot be traded or kept without the right permits.
• ✓Dubai Municipality may require registration of certain exotic bird species.
• ✓Abandoning a pet is an offense under UAE law.

4. Bird Health and Certification

Birds are cared for by an avian specialist at our aviary before sale. This does not guarantee a bird's health after sale. CITES documentation is provided where applicable, and a health certificate is provided where one is already on file, if not, we can arrange one through a vet partner on your behalf, at your cost.

5. Orders and Payments

• ✓Orders must be paid in full before delivery or collection.
• ✓Payment methods: Bank transfer, cash on delivery (Dubai only), approved digital payment channels.
• ✓Prices are in AED and include VAT (5%) where applicable.
• ✓Transactions subject to UAE commercial law and consumer protection regulations.

6. Delivery and Collection

We deliver birds and accessories across all seven UAE emirates in climate-controlled vehicles by trained bird handlers.

• ✓Dubai: 50 AED (FREE on orders over 1,000 AED)
• ✓Sharjah: 100 AED
• ✓Abu Dhabi: 200 AED
• ✓Other Emirates: Contact us for pricing

Buyers must be present to receive the delivery. A signature or confirmation is required upon handover.

7. Returns

Due to the nature of live animals, special return conditions apply:

• ✓A bird can be returned within 2 days of purchase, and we refund 60% of the price it was sold for, to the original payment method within 5 to 7 business days.
• ✓The 60% refund is the full amount you receive. We do not pay for collection or transport separately.
• ✓Instead of a refund, you can exchange the bird for another bird.
• ✓To return or exchange a bird, contact us on WhatsApp within 2 days of purchase. The bird must be in the same health condition, with no signs of mistreatment or injury, and any accessories bought with it must be unused and in their original packaging.
• ✓No returns or exchanges after 2 days.
• ✓Non-living products may be returned within 14 days if unused and in original packaging.

8. Service Booking Conditions

Services including bird boarding and adoption are subject to specific conditions.

9. Care Responsibility

Once a bird is delivered, the buyer assumes full responsibility under UAE Federal Law No. 16 of 2007.

10. Intellectual Property

All content on DubaiBirds.ae is protected under UAE Federal Law No. 7 of 2002 (Copyright Law).

11. Dispute Resolution

Disputes will be referred to the competent courts of the Emirate of Dubai, UAE.

12. Modifications

DubaiBirds.ae reserves the right to update pricing, policies, or terms at any time.