Returns Policy

At Dubai Birds, we want you and your new bird to be happy. We stand behind the quality of every bird we sell, and we're upfront about what documentation each bird comes with, see our Health Certificates and Documentation page for details.

Returns and Exchanges

A bird can be returned within 2 days of purchase. We refund 60% of the price it was sold for, to the original payment method within 5 to 7 business days. The 60% refund is the full amount you receive. We do not pay for collection or transport separately.

Instead of a refund, you can exchange the bird for another bird.

A return or exchange is accepted provided:

What is not covered

We do not accept returns or exchanges after 2 days from purchase. If you can no longer care for your bird after that, our adoption program applies, see /bird-services/bird-adoption-dubai/.

How a return works step by step

UAE Consumer Protection

Under UAE Federal Law No. 15 of 2020 (Consumer Protection Law), consumers are entitled to accurate product information and fair trading practices. We provide accurate species, age, and (where available) health-certificate information for every bird at the point of sale. As live animals, special return conditions apply in accordance with UAE commercial practice for the pet trade.

Accessories & Supplies Returns

Non-living products (cages, food, toys, accessories) may be returned within 14 days if:

Return shipping costs are the responsibility of the buyer unless the item is defective.

How to Request a Return or Exchange