Aftercare and Support After You Buy a Bird

This page only repeats policies already published on our returns policy, health certificates and documentation and terms pages. If anything differs, those pages are the full terms.

1. What you get after you buy

Lifetime aftercare: message us any time for diet, behaviour or health questions.
Diet and care advice for the life of the bird.
Vet referrals through our vet partners.
Documentation: CITES documentation where the species requires it, and a health certificate where one is on file.
Returns within 2 days: a 60% refund to the original payment method within 5 to 7 business days, or an exchange for another bird.

2. Support at a glance

Support type	What it covers	How to reach us	Full terms
Lifetime aftercare	Diet, behaviour and health questions, for the life of the bird.	Reach us: WhatsApp, any time	Terms: Health certificates and documentation
Vet referrals	A referral to one of our vet partners.	Reach us: WhatsApp	Terms: Health certificates and documentation
Documentation	CITES documentation where the species needs it, and a health certificate where one is on file.	Reach us: WhatsApp	Terms: Health certificates and documentation
Returns and exchanges	Return within 2 days for a 60% refund, or exchange for another bird.	Reach us: WhatsApp within 2 days of purchase	Terms: Returns policy and terms
Adoption program	Rehoming a bird you can no longer keep, after the 2-day return window.	Reach us: WhatsApp	Terms: Bird adoption in Dubai
Boarding	Boarding for your bird while you are away.	Reach us: See the boarding page	Terms: Bird boarding in Dubai

What we do not offer: a health guarantee. We do not give refunds or replacements based on a bird’s health after it has left our care. Advice is always available on WhatsApp, and the 2-day return window above is the only return route. Accessories and other non-living products have their own 14-day rule on the returns policy.

3. Returns in short

·Contact us on WhatsApp within 2 days of purchase.
·The bird must be in the same health condition, with no signs of mistreatment or injury, and any cage or accessories bought with it unused and in original packaging.
·The 60% refund is the full amount you receive. We do not pay for collection or transport separately.
·After 2 days, returns and exchanges are not accepted.

Full wording: returns policy, section 7 of our terms.

4. New-arrival checklist for your first weeks

Days 1 to 3: quiet, no handling, no visitors. The first 3 days are the most stressful for the bird.
Days 4 to 7: sit near the cage.
Week 2: talk to the bird and offer treats through the bars.
Weeks 3 and 4: step-up and short out-of-cage time.
Cover the cage sides and top for the first week, and keep cats and dogs away for at least 2 weeks.
Do not move the cage, and avoid overhandling, the most common beginner mistake.
Keep feeding the same food the bird came with and change it gradually over weeks, not during settling-in. A new bird may eat only when nobody is watching.
Weigh the bird every morning and treat a steady drop as a warning.
Give 10 to 12 hours of sleep a night.
Keep a new bird apart from other birds for at least 30 days, longer if you already have other birds, and book an avian vet check within a few days.

Settling-in usually takes 3 to 7 days, and up to 2 weeks for nervous or rehomed birds. For the full UAE-specific plan, including air conditioning and summer heat, see our first 30 days guide and the bringing a new bird home guide.

5. When to call a vet

Call an avian vet if you see any of these:

Fluffed up for long periods, or sitting on the cage floor.
Tail-bobbing or laboured breathing.
Not eating, or no droppings, for a day.
Watery, bloody or black droppings.
Eyes closed much of the day.
Discharge from the eyes or nostrils.

Then message us on WhatsApp too. We can advise and refer you to one of our vet partners.

7. Frequently asked questions

What aftercare does Dubai Birds offer?

Lifetime aftercare. You can message us any time for diet, behaviour or health questions, and we can refer you to one of our vet partners.

Do you guarantee the bird's health after purchase?

No. We do not offer a health guarantee, and we do not give refunds or replacements based on a bird's health after it has left our care. Every bird is cared for by an avian specialist at our aviary before sale, and we are always on WhatsApp for advice.

Can I return a bird?

Yes, within 2 days of purchase. We refund 60% of the price the bird was sold for, to the original payment method within 5 to 7 business days. Instead of a refund you can exchange the bird for another bird. Contact us on WhatsApp within 2 days. After 2 days, returns and exchanges are not accepted.

Does every bird come with a health certificate?

Not automatically. Some birds already have a current certificate on file and we hand it over at delivery. If yours does not and you need one, we arrange an appointment with one of our partnered avian vets. The vet bills the examination and certificate fee directly to you.

What if I can no longer keep my bird after the 2 days?

Our returns policy does not cover that, but our adoption program can help rehome your bird. Contact us and we will help.

What should I do if my new bird seems unwell?

Message us on WhatsApp with a description and, if you can, photos or video. We will advise on next steps, including a referral to one of our vet partners. If you see any of the vet warning signs on this page, call an avian vet straight away.

How long should a new bird be left alone to settle in?

Our checklist, based on the sources listed below, is quiet with no handling or visitors for days 1 to 3, sitting near the cage on days 4 to 7, voice and treats through the bars in week 2, and step-up with short out-of-cage time in weeks 3 and 4.

Can I board my bird with you when I travel?

We run a bird boarding service. See our bird boarding page for details.

8. Sources

Questions after your purchase?

Send us a WhatsApp with your question about diet, behaviour or health. We will advise on next steps.

Ask Dubai Birds