Dubai Birds – Premium Exotic Birds in Dubai
    Legal

    Privacy Policy

    Last updated: May 2026 · Compliant with UAE PDPL

    1. Information We Collect

    We collect information when you:

    • ✓Place an order or make an inquiry through our website or WhatsApp.
    • ✓Contact us via WhatsApp, phone, email, or our contact form.
    • ✓Book services such as bird boarding or adoption.
    • ✓Browse our website (via cookies and analytics tools).

    Information collected may include your name, phone number, email address, delivery address, order history, and payment details.

    2. How Your Information Is Used

    Your information is used to:

    • ✓Process orders and arrange bird delivery across the UAE.
    • ✓Confirm service bookings.
    • ✓Provide after-sale care support and guidance.
    • ✓Send order updates and delivery notifications via WhatsApp.
    • ✓Improve our website, products, and services.
    • ✓Comply with UAE legal requirements and tax obligations.

    3. UAE Data Protection Compliance

    DubaiBirds.ae is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL).

    • ✓We process data only for legitimate business purposes with your consent.
    • ✓You have the right to access, correct, or request deletion of your personal data.
    • ✓Data is stored securely using industry-standard encryption.
    • ✓We do not transfer personal data outside the UAE without adequate safeguards.
    • ✓Our data retention period is limited to what is necessary.

    4. Communication Preferences

    By contacting us or placing an order, you consent to being contacted via WhatsApp, phone, SMS, or email regarding your order or support request.

    5. Data Sharing

    We do not sell your personal data. Data may be shared only with:

    • ✓Delivery partners directly involved in transporting your order.
    • ✓Payment processors for secure transaction handling.
    • ✓Veterinary partners when processing health guarantees.
    • ✓UAE government authorities when required by law.

    6. Payment Security

    Payments are processed through trusted, PCI-DSS compliant payment gateways.

    7. Cookies and Website Tracking

    Our website uses cookies and analytics tools to improve experience, track behavior, and serve relevant ads.

    8. Third-Party Links

    DubaiBirds.ae may contain links to external websites. We are not responsible for their privacy practices.

    9. Data Retention

    We retain personal data per UAE tax compliance requirements.

    • ✓Order and transaction records: 5 years.
    • ✓Customer communication records: 2 years.
    • ✓Service booking records: 3 years.
    • ✓Website analytics data: 26 months.

    10. Your Rights Under UAE Law

    Under the UAE PDPL, you have the right to access, correct, delete, or object to processing of your data.

    11. Children's Privacy

    Our website is not directed at children under 18.

    12. Updates to This Policy

    DubaiBirds.ae may update this policy. Material changes will be communicated on our website.

    13. Contact Us

    For any questions about this Privacy Policy: